AI Receptionists for GP Practices

An AI receptionist is an advanced, automated system designed to handle patient calls, schedule appointments, and provide essential information without human intervention. Sometimes known as AI voice agents, these systems use natural language processing (NLP) and machine learning to understand patient queries, offer real-time assistance, and direct calls appropriately.

Reduced Call Waiting Times

Many GP practices experience high call volumes, leading to long wait times and patient dissatisfaction. AI receptionists can instantly answer calls, manage multiple enquiries at once, and free up human receptionists for more complex tasks.

24/7 Availability for Patient Support

Unlike traditional receptionists, AI-powered systems operate 24/7, allowing patients to schedule appointments, request prescription refills, and access basic medical information at any time.

Efficient Appointment Management

AI receptionists can handle appointment scheduling, cancellations, and reminders. They reduce missed appointments by sending automated SMS or email reminders, improving overall clinic efficiency.

Cost-Effective Solution for GP Practices

By automating routine tasks, AI receptionists help GP practices reduce administrative costs, eliminating the need for additional staff while maintaining high service standards.

Enhanced Patient Experience

Patients benefit from faster response times, easy appointment scheduling, and clear communication. AI receptionists ensure efficient call routing, reducing frustration and improving patient satisfaction.

Seamless Integration with GP Systems

Modern AI receptionist solutions integrate with electronic patient records (EPR) and existing GP practice management systems, ensuring accurate and up-to-date information handling.

AI receptionists handle various administrative tasks, including:

• • Call answering and triage – Directing patients to the appropriate department or service.
  • Appointment scheduling – Allowing patients to book, reschedule, or cancel appointments automatically.
  • Prescription management – Processing repeat prescription requests efficiently.
  • Patient FAQs – Providing information about clinic hours, services, and procedures.
  • Emergency call redirection – Identifying urgent cases and transferring them to a human receptionist or medical professional.

The cost of implementing an AI receptionist for your GP practice can vary based on the provider, the level of service, and the features you choose. On average, you can expect to pay anywhere from £100 to £1,000 per month for an AI receptionist service. The pricing depends on factors such as the volume of calls handled, the complexity of the tasks the AI receptionist performs, and any additional features such as integration with your practice management system.

AI receptionist services often provide excellent value when you consider the time saved, the reduction in human resource requirements, and the improved patient satisfaction they can bring. Some providers offer tiered pricing, allowing you to choose a plan that best fits your practice’s needs.

It’s worth noting that many providers offer free trials or demo periods, giving you the opportunity to test the system and assess whether it’s a good fit for your practice before committing to a full subscription.

Yes, InTouchNow operates 24 hours a day, 365 days a week, with the option of support on weekends, out of hours and bank holidays to give you all the support you need.

So if you work in a busy clinic or hospital, you will know that it is 24 hours a day and never stops and our customer service team is here to support you every step of the way.

If your GP surgery faces high call volumes and an overwhelming administrative workload, an AI receptionist OR AI voice agent can transform patient interactions and streamline your practice’s operations. By recording the voices of your lead consultant, head nurse, or staff members, we ensure that every interaction feels personal, warm, and trustworthy—just like a traditional receptionist, but more efficient.

At MediCompare, we connect GP practices with leading AI receptionist providers. We proudly recommend InTouch Now, a trusted provider offering innovative, AI-powered solutions designed specifically for medical practices. Visit our website today to learn more, receive a quote, or speak to one of our experts about how an AI receptionist can elevate your practice’s efficiency and patient satisfaction.

As a family business that has been operating for more than 30 years, we have specialised in GP telephone answering and switchboard operating solutions. We have helped more than 800 GP clinics to date and answer more than 100,000 calls per year.

We are proud to have a full team of customer service experts based in the UK which allows us to maintain the best quality possible and some of our staff have worked with us for more than 20 years.

In addition, we are delighted to be ISO certified for quality management, business continuity and information security.